Account Management Services

  • Essential support for smoother operations, organised delivery & a calmer business.

    This package is perfect for businesses who need structure and reliable support without a full management layer. You get the operational foundations needed to create order, reduce overwhelm and improve the experience for both you and your clients.

    What’s included:

    • Up to 10 hours per month of dedicated support

    • Email & client communication management

    • Light project oversight & task coordination

    • Weekly updates + priority inbox management

    • Basic workflow improvements

    • Client onboarding/offboarding templates

    • Light reporting on tasks & delivery progress

    Ideal for:
    Small businesses, creators or agencies who need consistency, organisation and a dependable partner to keep everything moving.

  • Full account management, structured project delivery and operational consistency.

    This package adds deeper involvement in your day-to-day delivery. We take ownership of client communication, manage projects more actively and keep your internal team aligned — giving you space to focus on growth and creative output.

    What’s included:

    • Up to 20 hours per month

    • Full client account management

    • Active project & task management

    • SOPs & process improvements

    • Monthly delivery reporting

    • Team communication & meeting support

    • Tool setup (ClickUp / Asana / Notion)

    • Pipeline & workload monitoring

    Ideal for:
    Growing agencies, marketing-led businesses or service providers who need someone to manage clients and operations confidently and professionally.

  • Fractional Operations Director support for businesses ready to scale.

    A premium package for businesses that want strong operational leadership without hiring a full-time Operations Director. From systems to delivery, team structure to client retention, this is the strategic layer that creates sustainable growth.

    What’s included:

    • Up to 35 hours per month

    • Full operational oversight

    • Advanced workflow optimisation

    • Resource + capacity planning

    • Client experience + retention strategy

    • Team leadership support

    • Quarterly strategy planning sessions

    • Delivery health checks & performance reporting

    • CEO support + advisory

    Ideal for:
    Established businesses ready to scale their operations, improve team performance and deliver at a higher level without burnout.

Learn about our retainer services

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One off Projects

Launch & Campaign Management

For launches, marketing campaigns or large-scale delivery projects.

Systems & Operations Setup

Build the foundations that help your business scale smoothly.

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What my clients are saying

  • Having Maddison onboard has helped my business so much. She has helped my company build the foundations and give us that strength we need to grow.

    —Design Marketing Agency

  • Having Maddison onboard has helped my business so much. She has helped my company build the foundations and give us that strength we need to grow.

    — Skin Care E-Commerce Business

  • Maddison's outstanding worth ethic and dedication to delivering high-quality results made her an invauable asset to our team. Her tireless efforts and attention to detail ensured that every project she touched was completed to the highest of standards.

    — Marketing Agency

  • Having Maddison help with our email marketing strategy helped us immensely. We had the data but we didn't know how to work our way through it - Maddison helped us work through it and finally helped email work for us.

    — Kitchen utensils business