Account Management Services

  • Essential support for smoother operations, organised delivery & a calmer business.

    This package is perfect for businesses who need structure and reliable support without a full management layer. You get the operational foundations needed to create order, reduce overwhelm and improve the experience for both you and your clients.

    What’s included:

    • Up to 10 hours per month of dedicated support

    • Email & client communication management

    • Light project oversight & task coordination

    • Weekly updates + priority inbox management

    • Basic workflow improvements

    • Client onboarding/offboarding templates

    • Light reporting on tasks & delivery progress

    Ideal for:
    Small businesses, creators or agencies who need consistency, organisation and a dependable partner to keep everything moving.

  • Full account management, structured project delivery and operational consistency.

    This package adds deeper involvement in your day-to-day delivery. We take ownership of client communication, manage projects more actively and keep your internal team aligned — giving you space to focus on growth and creative output.

    What’s included:

    • Up to 20 hours per month

    • Full client account management

    • Active project & task management

    • SOPs & process improvements

    • Monthly delivery reporting

    • Team communication & meeting support

    • Tool setup (ClickUp / Asana / Notion)

    • Pipeline & workload monitoring

    Ideal for:
    Growing agencies, marketing-led businesses or service providers who need someone to manage clients and operations confidently and professionally.

  • Fractional Operations Director support for businesses ready to scale.

    A premium package for businesses that want strong operational leadership without hiring a full-time Operations Director. From systems to delivery, team structure to client retention, this is the strategic layer that creates sustainable growth.

    What’s included:

    • Up to 35 hours per month

    • Full operational oversight

    • Advanced workflow optimisation

    • Resource + capacity planning

    • Client experience + retention strategy

    • Team leadership support

    • Quarterly strategy planning sessions

    • Delivery health checks & performance reporting

    • CEO support + advisory

    Ideal for:
    Established businesses ready to scale their operations, improve team performance and deliver at a higher level without burnout.

Learn about our retainer services

Contact

Projects

Launch & Campaign Management

For launches, marketing campaigns or large-scale delivery projects.

Systems & Operations Setup

Build the foundations that help your business scale smoothly.

Contact

What my clients are saying.

  • Having Maddison onboard has helped my business so much. She has helped my company build the foundations and give us that strength we need to grow.

    Design Marketing Agency

  • Account management is outstanding - some of the best in the industry - very practical, business focused and beneficial.

    Skin Care E-Commerce Company

  • Maddison's outstanding worth ethic and dedication to delivering high-quality results made her an invauable asset to our team. Her tireless efforts and attention to detail ensured that every project she touched was completed to the highest of standards.

    Marketing Agency