Operations with warmth.
Account management with precision.
Growth without the chaos.
Build a Business That Flows
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Deliver Work That Impresses
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Grow With Intent, Not Chaos
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Build a Business That Flows ✦ Deliver Work That Impresses ✦ Grow With Intent, Not Chaos ✦
Hi, I’m Maddison
Here at Novella Haus, I provide high-end account management, operations direction, email marketing and project delivery for marketing teams and growing businesses who need structure, clarity, and a reliable partner behind the scenes.
The structure behind your success.
Our mission is to help businesses build strong foundations, deliver exceptional client experiences through multiple channels and scale with structure
— all through warm, strategic and human-first operational leadership.
Account Management Services
Behind-the-scenes support that creates calm, clarity and consistency across your clients, projects and operations.
The Foundation Collection
For businesses needing smoother operations and client delivery.
Includes essential account support, workflow improvements and weekly updates.
The Executive Collection
Fractional Operations Director support for growing businesses.
High-level advisory, team coordination, advanced workflow optimisation and full operational oversight.
The Growth Collection
For teams who want full client account management, project coordination and system support.
Email Marketing Services
Senior support for brands who need clarity, consistency, and results.
The Foundation Collection
Reliable campaign delivery and account structure.
The Executive Collection
Senior ownership of lifecycle strategy and retention growth.
The Growth Collection
Optimisation, segmentation, and performance improvement.
What my clients are saying.
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Having Maddison onboard has helped my business so much. She has helped my company build the foundations and give us that strength we need to grow.
Design Marketing Agency
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Account management is outstanding - some of the best in the industry - very practical, business focused and beneficial.
Skin Care E-Commerce Company
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Maddison's outstanding work ethic and dedication to delivering high-quality results made her an invaluable asset to our team. Her tireless efforts and attention to detail ensured that every projected she touched was completed to the highest of standards.
Email Marketing Agency
